> For the complete documentation index, see [llms.txt](https://docs.rubica.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rubica.au/general-navigation/knowledge-articles.md).

# Knowledge Articles

Knowledge Articles are used to store file note templates, procedures, document templates, FAQs, and internal guidance for your team.

### 🔍 How to Get There

Rubica App > Knowledge Tab

You can also use the App Launcher (9 dots top left hand side), and type *Knowledge*

![](https://content.gitbook.com/content/qzoPnlIGiL5ejRdJEq5X/blobs/Ozp1Sctdq4f8vDMf2U9w/Screenshot%202025%2011%2024%20at%2012.11.26%E2%80%AFpm.png)

### 🆕 Create a New Article

{% stepper %}
{% step %}

### Click New

Start by clicking the **New** button to create a new article.
{% endstep %}

{% step %}

### Select the Article Type

Choose the appropriate article type (e.g., FAQ, How-To, Policy).
{% endstep %}

{% step %}

### Enter Title & Save

Enter the article title and details. Click save — you can add the full content once the record is saved.
{% endstep %}

{% step %}

### Add Content

Add your article content, including formatting, links, or images.
{% endstep %}

{% step %}

### Draft State

The article is saved as a Draft until you publish it.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
The article remains in Draft state after saving. Drafts are not visible to others until you publish.
{% endhint %}

### 📤 Publish, Edit, or Archive

<details>

<summary><strong>Publish</strong></summary>

Makes the article available to internal teams (and externally if configured).

</details>

<details>

<summary><strong>Edit</strong></summary>

Opens a new draft version; the currently published version stays active until you republish the draft.

</details>

<details>

<summary><strong>Archive</strong></summary>

Removes the article from active use while keeping historical versions for reference.

</details>