> For the complete documentation index, see [llms.txt](https://docs.rubica.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rubica.au/households/email-broadcasts/templates.md).

# Templates

Templates are the designed emails you send as broadcasts. They're made in Resend, then synced so you can preview and send them.

A **template** is the design and wording of a broadcast: your logo, colours, layout and text, plus who it's from and its subject line. You design it once and reuse it.

Templates are designed in **Resend**, the email service your broadcasts are sent through. Its editor works like a document: drag in text, images and buttons.

<figure><img src="https://3555949013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzoPnlIGiL5ejRdJEq5X%2Fuploads%2Fgit-blob-2c9249271dc43f96e5d4994a21ec5dd350d47a34%2Femail-templates.gif?alt=media" alt="The Templates tab: Sync from Resend brings templates across, then Preview opens one to show the email"><figcaption><p>Sync, then preview. All names are examples.</p></figcaption></figure>

## The Templates tab

Each template shows its name, its subject line, who it's from, how often it's been used and when it last changed. On each one:

* **Use**: start a broadcast with this template.
* **Preview**: see the email.
* **Edit in Resend ↗**: change it in Resend.

## Make a template

1. Click **Open Resend ↗** on the **Templates** tab.
2. In Resend, open **Templates** and create one. Set the sender, the subject and the content.
3. Include an **unsubscribe link**. Every broadcast must have one.
4. Publish it in Resend.
5. Back on the **Templates** tab, click **Sync from Resend**.

## Bring in new or changed templates

Whenever a template is created, changed or deleted in Resend, click **Sync from Resend**. New templates appear on the tab and can be chosen when you send. Templates deleted in Resend drop off the tab; broadcasts already sent with them keep their results.

## Personalising each email

Use merge fields to put each person's details into the email, for example *Hi `{{{contact.first_name|there}}}`*. Resend fills them in for every recipient when the broadcast is sent. Copy the exact merge fields from the audience you'll send to, then check them with **Preview as** before sending. See [Merge Fields](/households/email-broadcasts/merge-fields.md).

## Who it comes from

The sender name and address are set on the template. They must use an email domain your firm has verified with Resend. Ask your admin to add a new sending address.