> For the complete documentation index, see [llms.txt](https://docs.rubica.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rubica.au/households/sending-a-text-message.md).

# Sending a Text Message

rubica can send an SMS straight to a client's mobile number — no phone required. Messages send via Twilio, and every send (and its outcome) is logged against the client automatically.

#### Opening the composer

You can start a text message two ways:

* **From an Account** — click **New Text Message** in the button bar at the top of the Account (household) record.
* **From anywhere** — open the **Quick Actions** panel in the Utility Bar (see the Quick Actions page) and choose **Send SMS**.

Both open the same **Compose Text Message** window.

#### Composing the message

1. **Recipient** — search and select the contact to text. Only contacts with a **Mobile Phone** number set are selectable; the picker shows each contact's mobile number alongside their name so you can confirm you have the right person.
2. Use the two tabs above the message field:
   * **Selected Contact** — confirms who you're about to text, with their preferred name and mobile number.
   * **Message History** — shows previous text messages exchanged with this contact (direction, message preview, and date/time), so you have context before sending another.
3. **Message** — type the text body. A live character count is shown as you type.
4. Click **Send**.
5. Confirm in the **Send Text Message?** prompt that appears — this is your last chance to check the recipient and wording before it actually goes out.

#### After sending

* **Success** — you'll see a confirmation screen ("Text message sent, great work!"). The message is saved as a text message record on the contact and rolls up into the household's [Activities Timeline](/households/activities-timeline.md).
* **Failure** — if the send fails (e.g. a Twilio error), you'll see an error screen with the technical error message included, so you can pass it on to support if it doesn't make sense.

{% hint style="info" %}
Only contacts with a mobile number can receive a text. If someone you expect to see isn't in the recipient list, check their **Mobile Phone** field is filled in first.
{% endhint %}