> For the complete documentation index, see [llms.txt](https://docs.rubica.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.rubica.au/integrations/cdm-insurance/insurance-practice-dashboard.md).

# Insurance Practice Dashboard

Premiums, renewals, risk signals and a board-ready scorecard — the practice-wide view of your insurance book.

Every linked CDM policy rolls up into one place: a practice-wide view of the whole insurance book. Premiums under management, who's about to lapse, which provider you're too dependent on, and a quarterly scorecard you could put in front of the board without editing a single number.

{% hint style="warning" %}
**This integration is switched on by request.** If your firm uses CDM Solutions and you'd like this turned on, email **<support@rubica.au>** and we'll get it connected.
{% endhint %}

{% hint style="info" %}
Numbers here are only as complete as the matching behind them. If a client's cover looks like it's missing, it may just need linking first — see [Matching & Linking CDM Policies](/integrations/cdm-insurance/matching-and-linking-cdm-policies.md).
{% endhint %}

Find the dashboard under the **Insurance HQ** tab. It has four views:

| View            | What it's for                                                           |
| --------------- | ----------------------------------------------------------------------- |
| **Overview**    | The daily-driver — premium growth, what's overdue, what's renewing soon |
| **Book health** | Where the risk and the opportunity actually live                        |
| **Advisers**    | Who's carrying what, and how it's tracking                              |
| **Board pack**  | A quarter-by-quarter scorecard, built to present                        |

## Overview

The first thing you'll see: five KPI tiles (premiums under management, estimated renewal revenue, households covered, at-risk premium, retention), then a 13-month growth chart, then two action lists — **Overdue** premiums at real lapse risk, and **Upcoming renewals** in whatever window you pick (30/60/90 days).

Filter the whole page by **Adviser**, **Provider**, or **Product** using the dropdowns in the header — every tile, chart and table updates together.

{% stepper %}
{% step %}

### Click a policy

Click any row in Overdue or Upcoming renewals. A panel slides out with the client, provider, cover breakdown and premium.
{% endstep %}

{% step %}

### Reach out on the spot

From that panel, **Send Email** or **Send Text** launches your existing email/SMS composer for that household — no need to leave the dashboard and go hunting for the client record.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**🎬 GIF here** — clicking an overdue policy and sending a quick reminder text from the panel.
{% endhint %}

## Book health

This is where the "holy moly, that's a lot of risk sitting in one place" moments happen.

* **Provider concentration** — flags itself the moment one insurer holds more than a third of your book.
* **Product mix** and **premium bands** — where the revenue (and the cover) actually sits.
* **Client age mix** — a donut of your insured clients by age band.
* **Book risks & structure** — stepped premiums about to jump, clients with no review in 24 months, single-policy households worth cross-selling into.

Almost everything here is clickable — a provider bar, an age band, a premium band — and opens the actual list of policies or households behind that number.

<figure><img src="https://3555949013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzoPnlIGiL5ejRdJEq5X%2Fuploads%2FQifVturXmVYmGWPkPjpi%2FCDM%20-%20Book%20Health%20Overview.gif?alt=media&amp;token=20712bb6-7d49-4fc2-9c3d-bd6bcf503898" alt=""><figcaption></figcaption></figure>

## Advisers

A leaderboard: premium under management, households, renewal workload, overdue count, and 12-month retention, per adviser.

Click an adviser's row and the **entire dashboard** — every tab — filters down to just their book. Click **Clear** in the header to zoom back out.

## Board pack

A quarterly scorecard — premiums under management, new business, lapse rate, retention, estimated renewal revenue — grouped by category, with a trend sparkline and quarter-on-quarter delta on every row.

* Use the **1yr / 2yr / 3yr / 5yr** pills to pull up more history.
* **Click any cell.** If it's backed by real data, you'll see the actual policies that make up the number. If it's a historical figure from before this integration went live, you can key it in by hand — it'll stay put until you change it.

<figure><img src="https://3555949013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzoPnlIGiL5ejRdJEq5X%2Fuploads%2FAy4Oh8AkrMG4KesDpQNO%2FCDM%20-%20Board%20Pack%20Scorecard%20Overview.gif?alt=media&amp;token=09ece45a-44d0-4420-94c8-cf353f004f7b" alt=""><figcaption></figcaption></figure>

### Ask the board pack a question

Click **✦ Board AI** in the header. A panel slides out with two tabs:

* **Commentary** — three AI-written takeaways on the quarters shown, regenerated on demand.
* **Ask** — ask it anything about the numbers in plain English. It only ever answers from what's actually on the scorecard — if a figure isn't there, it says so, rather than guessing.

<figure><img src="https://3555949013-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FqzoPnlIGiL5ejRdJEq5X%2Fuploads%2FPgLtTTZ6PycSgzpAHYDU%2FCDM%20-%20AI%20Board.gif?alt=media&amp;token=23a9558e-a3b2-4817-b018-e2550e09f77b" alt=""><figcaption></figcaption></figure>

***

One more thing worth knowing: the sync's **team token** (CDM's own connection to your practice) has a shelf life. The dashboard footer shows how many days are left on it, and flags it once it's inside 30 days — worth a glance every so often so the whole book doesn't quietly stop updating.